:root{--psi:#df1f2d;--dark:#b91320;--soft:#fff0f2;--ink:#17191f;--muted:#69707c;--line:#e7e9ed;--surface:#f7f7f8;--shadow:0 18px 55px rgba(19,22,28,.08)}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);font:15px/1.65 Manrope,system-ui,sans-serif}a{text-decoration:none}.btn{min-height:46px;display:inline-flex;align-items:center;justify-content:center;border-radius:12px;padding:.68rem 1.15rem;font-weight:750}.btn-lg{min-height:54px;font-size:15px}.btn-psi{border-color:var(--psi);color:#fff;background:var(--psi);box-shadow:0 10px 25px rgba(223,31,45,.18)}.btn-psi:hover{border-color:var(--dark);color:#fff;background:var(--dark)}.btn-light{border:1px solid var(--line);background:#fff}.public-header{position:sticky;z-index:1030;top:0;border-bottom:1px solid var(--line);background:rgba(255,255,255,.94);backdrop-filter:blur(14px)}.navbar{min-height:78px}.public-brand{display:flex;align-items:center;gap:11px;color:var(--ink)}.public-brand span:last-child,.public-brand strong,.public-brand small{display:block}.public-brand strong{font-size:20px;line-height:1}.public-brand small{margin-top:5px;color:var(--muted);font-size:9px;font-weight:700;letter-spacing:.07em;text-transform:uppercase}.public-logo{width:43px;height:43px;display:grid;place-items:center;border-radius:14px;color:#fff;background:var(--psi)}.navbar .nav-link{padding:11px 13px!important;border-radius:10px;color:#4d535d;font-size:14px;font-weight:700}.navbar .nav-link:hover,.navbar .nav-link.active{color:var(--psi);background:var(--soft)}.public-flashes{padding-top:18px}.public-flashes .alert{border:0;border-radius:14px}
.hero-section{position:relative;overflow:hidden;padding:92px 0 84px;background:radial-gradient(circle at 82% 18%,rgba(223,31,45,.09),transparent 27%),linear-gradient(180deg,#fff,#fafafa)}.hero-grid{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(360px,.75fr);align-items:center;gap:72px}.public-eyebrow{display:inline-flex;align-items:center;gap:7px;margin-bottom:13px;color:var(--psi);font-size:11px;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.public-eyebrow.light{color:#fff}.hero-copy h1{margin:0;font-size:58px;font-weight:800;line-height:1.08;letter-spacing:-.055em}.hero-copy h1 span{color:var(--psi)}.hero-copy>p{margin:24px 0 30px;color:var(--muted);font-size:18px}.hero-actions{display:flex;flex-wrap:wrap;gap:12px}.trust-row{display:flex;flex-wrap:wrap;gap:22px;margin-top:28px;color:#565d68;font-size:12px;font-weight:700}.trust-row i{margin-right:6px;color:var(--psi)}.hero-panel{padding:25px;border:1px solid var(--line);border-radius:24px;background:#fff;box-shadow:var(--shadow)}.hero-panel-top{display:flex;justify-content:space-between;padding:0 2px 15px;border-bottom:1px solid var(--line);font-size:12px;font-weight:800}.live-dot{color:#28815e}.live-dot i{display:inline-block;width:7px;height:7px;margin-right:7px;border-radius:50%;background:#2aaa76}.flow-step{display:grid;grid-template-columns:36px 1fr auto;align-items:center;gap:13px;padding:17px 2px;border-bottom:1px solid #eff0f2}.flow-step:last-child{border:0}.flow-step>span{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;color:var(--psi);background:var(--soft);font-size:12px;font-weight:800}.flow-step strong,.flow-step small{display:block}.flow-step strong{font-size:13px}.flow-step small{color:var(--muted);font-size:10px}.flow-step>i{color:#9ca2aa}.stats-strip{border-block:1px solid var(--line)}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr)}.stats-grid>div{padding:25px 20px;text-align:center;border-right:1px solid var(--line)}.stats-grid strong,.stats-grid span{display:block}.stats-grid strong{font-size:29px}.stats-grid span{color:var(--muted);font-size:11px;font-weight:700}
.public-section{padding:82px 0}.soft-section,.form-section,.track-section,.result-section{background:var(--surface)}.section-heading{display:flex;align-items:end;justify-content:space-between;gap:28px;margin-bottom:32px}.section-heading h2,.page-hero h1{margin:0;font-size:38px;font-weight:800;letter-spacing:-.045em}.section-heading p{margin:10px 0 0;color:var(--muted)}.text-link{flex:none;color:var(--psi);font-size:13px;font-weight:800}.category-grid,.complaint-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:17px}.category-card,.complaint-card{padding:23px;border:1px solid var(--line);border-radius:18px;color:var(--ink);background:#fff;transition:.2s}.category-card:hover{transform:translateY(-3px);color:var(--ink);box-shadow:var(--shadow)}.category-icon{width:44px;height:44px;display:grid;place-items:center;margin-bottom:18px;border-radius:13px;color:var(--cat);background:color-mix(in srgb,var(--cat) 11%,white)}.category-card strong{display:block;font-size:15px}.category-card p{min-height:44px;margin:8px 0 17px;color:var(--muted);font-size:12px}.category-card>span:last-child{color:var(--psi);font-size:11px;font-weight:800}.complaint-card{min-height:185px;display:flex;flex-direction:column}.complaint-card.detailed{min-height:245px}.complaint-card.detailed>p{color:var(--muted);font-size:12px}.complaint-meta,.complaint-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px}.complaint-meta time{color:#9298a1;font-size:10px}.category-pill,.status-pill{padding:5px 9px;border-radius:999px;font-size:9px;font-weight:800}.category-pill{color:var(--cat);background:color-mix(in srgb,var(--cat) 10%,white)}.complaint-card h3{margin:18px 0 22px;font-size:16px;font-weight:800;line-height:1.45}.complaint-bottom{margin-top:auto;color:#6c737e;font-size:10px;font-weight:700}.status-pill{display:inline-flex;align-items:center;gap:6px;color:var(--status);background:color-mix(in srgb,var(--status) 10%,white)}.status-pill i{width:6px;height:6px;border-radius:50%;background:var(--status)}.status-pill.large{padding:8px 12px;font-size:11px}.public-empty{display:grid;place-items:center;padding:55px;border:1px dashed #d9dce1;border-radius:18px;color:var(--muted);text-align:center}.public-empty i{font-size:32px}.public-empty strong,.public-empty span{display:block}.public-empty strong{color:var(--ink)}.public-empty span{font-size:12px}.cta-section{padding:0 0 82px}.cta-card{display:flex;align-items:center;justify-content:space-between;gap:30px;padding:43px 48px;border-radius:25px;color:#fff;background:linear-gradient(125deg,var(--dark),var(--psi))}.cta-card h2{margin:0;font-size:34px;font-weight:800}.cta-card p{margin:10px 0 0;color:rgba(255,255,255,.78)}
.page-hero{padding:65px 0 46px;text-align:center;background:linear-gradient(180deg,#fff,#fafafa);border-bottom:1px solid var(--line)}.page-hero p{max-width:720px;margin:14px auto 0;color:var(--muted);font-size:16px}.narrow{max-width:900px}.form-section,.track-section{padding:45px 0 80px}.form-shell,.track-card,.result-card{border:1px solid var(--line);border-radius:22px;background:#fff;box-shadow:var(--shadow)}.form-shell{padding:33px}.form-intro{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:27px}.form-intro>div{display:grid;grid-template-columns:39px 1fr;column-gap:12px}.form-intro strong,.form-intro small{display:block}.form-intro strong{font-size:17px}.form-intro small{grid-column:2;color:var(--muted);font-size:11px}.form-intro>span{color:var(--muted);font-size:11px}.step-badge{grid-row:1/3;width:39px;height:39px;display:grid;place-items:center;border-radius:12px;color:#fff;background:var(--psi);font-size:12px;font-weight:800}.form-label{font-size:12px;font-weight:800}.form-control,.form-select{min-height:50px;border-color:#dfe2e7;border-radius:12px;box-shadow:none!important;font-size:14px}.form-control:focus,.form-select:focus{border-color:var(--psi);box-shadow:0 0 0 3px rgba(223,31,45,.09)!important}.form-text,.char-count{color:#8a919b;font-size:10px}.form-divider{margin:34px 0}.privacy-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.privacy-choice{position:relative;cursor:pointer}.privacy-choice input{position:absolute;opacity:0}.privacy-choice span{height:100%;display:block;padding:18px;border:1px solid var(--line);border-radius:14px}.privacy-choice i,.privacy-choice strong,.privacy-choice small{display:block}.privacy-choice i{margin-bottom:12px;color:var(--psi);font-size:19px}.privacy-choice strong{font-size:11px}.privacy-choice small{margin-top:5px;color:var(--muted);font-size:9px}.privacy-choice input:checked+span{border-color:var(--psi);background:var(--soft)}.contact-fields.is-anonymous{display:none}.consent-box{padding:17px;border-radius:13px;background:#f7f8f9}.consent-box label{display:flex;gap:10px;color:#565d67;font-size:11px}.form-check-input:checked{border-color:var(--psi);background-color:var(--psi)}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:29px}.hp-field{position:absolute;left:-9999px}.result-section{min-height:680px;padding:78px 0}.result-card{padding:52px;text-align:center}.result-card.compact{max-width:650px;margin:auto;padding:45px}.result-card h1,.result-card h2{font-weight:800}.result-card h1{font-size:37px}.result-card>p{color:var(--muted)}.result-icon{width:68px;height:68px;display:grid;place-items:center;margin:0 auto 20px;border-radius:50%;font-size:30px}.result-icon.success{color:#25815e;background:#eaf8f2}.result-icon.warning{color:#b27709;background:#fff3dc}.ticket-box{max-width:480px;display:grid;grid-template-columns:1fr auto;margin:25px auto;padding:17px 18px;border:1px dashed #ef9ca4;border-radius:15px;text-align:left;background:var(--soft)}.ticket-box small{grid-column:1/3;font-size:9px;font-weight:800}.ticket-box strong{font-size:23px}.ticket-box button{border:0;color:var(--psi);background:transparent;font-size:11px;font-weight:800}.result-note{max-width:650px;display:flex;gap:11px;margin:auto;padding:16px;border-radius:13px;background:#f4f5f7;text-align:left;font-size:11px}.result-actions{display:flex;justify-content:center;gap:10px;margin-top:28px}.track-form{max-width:650px;display:flex;gap:9px;margin:27px auto 0;padding:7px;border:1px solid var(--line);border-radius:15px;background:#fff;box-shadow:var(--shadow)}.track-form>i{align-self:center;margin-left:11px}.track-form input{min-width:0;flex:1;border:0;outline:0;font-weight:700}.track-card{padding:32px}.track-head{display:flex;align-items:center;justify-content:space-between;padding-bottom:22px;border-bottom:1px solid var(--line)}.track-head small,.track-head strong{display:block}.track-head small,.current-status small{color:var(--muted);font-size:9px;font-weight:800}.track-head strong{color:var(--psi);font-size:18px}.track-card>h2{margin:28px 0 13px;font-size:27px;font-weight:800}.track-meta{display:flex;flex-wrap:wrap;gap:18px;color:var(--muted);font-size:11px}.current-status{display:flex;gap:15px;margin:28px 0;padding:21px;border-radius:15px;background:var(--soft)}.current-status>i{width:41px;height:41px;display:grid;place-items:center;flex:none;border-radius:12px;color:#fff;background:var(--psi)}.current-status strong{display:block}.current-status p{margin:4px 0;color:#74575a;font-size:11px}.timeline h3{font-size:17px;font-weight:800}.timeline-item{display:grid;grid-template-columns:14px 1fr;gap:14px;padding-bottom:24px}.timeline-item>i{width:12px;height:12px;margin-top:4px;border-radius:50%;background:var(--status)}.timeline-item strong{font-size:12px}.timeline-item p{margin:4px 0;color:var(--muted);font-size:11px}.timeline-item small{font-size:9px}.timeline-empty{display:flex;gap:9px;padding:18px;border-radius:12px;background:#f6f7f8;font-size:11px}.list-toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:25px}.list-toolbar strong{font-size:24px}.list-toolbar span{color:var(--muted);font-size:11px}.list-toolbar select{min-width:240px}.public-pagination{display:flex;justify-content:center;gap:7px;margin-top:30px}.public-pagination a{width:39px;height:39px;display:grid;place-items:center;border:1px solid var(--line);border-radius:10px;color:var(--ink)}.public-pagination a.active{color:#fff;background:var(--psi)}
.public-footer{padding:55px 0 20px;color:#aeb2ba;background:#191b20}.footer-grid{display:grid;grid-template-columns:1.5fr .75fr .75fr;gap:70px}.public-brand.light{color:#fff}.footer-grid p{font-size:11px}.footer-grid>div:not(:first-child){display:flex;flex-direction:column;gap:9px;font-size:11px}.footer-grid strong{color:#fff}.footer-grid a{color:#aeb2ba}.footer-bottom{display:flex;justify-content:space-between;margin-top:40px;padding-top:19px;border-top:1px solid #31343b;font-size:9px}
@media(max-width:992px){.hero-grid{grid-template-columns:1fr;gap:45px}.hero-copy h1{font-size:48px}.category-grid,.complaint-grid{grid-template-columns:1fr 1fr}.privacy-grid{grid-template-columns:1fr}.footer-grid{gap:35px}}@media(max-width:768px){.hero-section{padding:60px 0}.hero-copy h1{font-size:39px}.hero-actions .btn{width:100%}.stats-grid{grid-template-columns:1fr 1fr}.public-section{padding:60px 0}.section-heading{align-items:flex-start;flex-direction:column}.section-heading h2,.page-hero h1{font-size:31px}.category-grid,.complaint-grid{grid-template-columns:1fr}.cta-card{align-items:flex-start;flex-direction:column;padding:32px 25px}.form-shell,.track-card{padding:22px 17px}.form-actions,.result-actions{flex-direction:column-reverse}.form-actions .btn,.result-actions .btn{width:100%}.result-card{padding:37px 20px}.track-form{display:grid;grid-template-columns:auto 1fr}.track-form .btn{grid-column:1/3}.track-head,.list-toolbar{align-items:flex-start;flex-direction:column;gap:14px}.list-toolbar form,.list-toolbar select{width:100%}.footer-grid{grid-template-columns:1fr}.footer-bottom{align-items:flex-start;flex-direction:column;gap:8px}}

/* Konsistensi tipografi dan pemilih lokasi */
.public-logo img{width:100%;height:100%;object-fit:contain;border-radius:12px}.category-card p,.complaint-card.detailed>p{font-size:13px;line-height:1.65}.complaint-card h3{font-size:17px}.complaint-bottom,.complaint-meta time{font-size:11px}.category-pill,.status-pill{font-size:10px}.form-label{font-size:13px}.form-text,.char-count{font-size:11px}.privacy-choice strong{font-size:12px}.privacy-choice small,.consent-box label{font-size:11px}.map-heading{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:10px}.map-heading strong,.map-heading small{display:block}.map-heading strong{font-size:13px}.map-heading small{color:var(--muted);font-size:11px}.location-map{z-index:1;height:360px;border:1px solid var(--line);border-radius:15px;background:#e9ecef}.map-coordinate{margin-top:8px;color:var(--muted);font-size:11px}.leaflet-control-attribution{font-size:9px!important}@media(max-width:768px){.map-heading{align-items:flex-start;flex-direction:column}.map-heading .btn{width:100%}.location-map{height:310px}.hero-copy>p,.page-hero p{font-size:15px}.category-card p,.complaint-card.detailed>p{font-size:13px}}

/* Skala tipografi publik yang seragam dan mudah dibaca */
body{font-size:16px;line-height:1.72}.btn,.btn-lg{font-size:15px}.public-brand small{font-size:11px;line-height:1.35}.navbar .nav-link{font-size:15px}.public-eyebrow{font-size:13px}.trust-row,.hero-panel-top{font-size:14px}.flow-step>span{font-size:14px}.flow-step strong{font-size:15px}.flow-step small{font-size:13px;line-height:1.55}.stats-grid span{font-size:14px}.section-heading p,.cta-card p{font-size:16px}.text-link{font-size:15px}.category-card strong{font-size:17px}.category-card p{font-size:15px;line-height:1.65}.category-card>span:last-child{font-size:14px}.complaint-card h3{font-size:18px}.complaint-card.detailed>p{font-size:15px;line-height:1.7}.complaint-meta time,.complaint-bottom{font-size:13px}.category-pill,.status-pill{font-size:12px}.public-empty strong{font-size:17px}.public-empty span{font-size:14px}.form-intro small,.form-intro>span{font-size:13px}.step-badge{font-size:14px}.form-label{font-size:14px}.form-control,.form-select{font-size:15px}.form-text,.char-count{font-size:13px}.privacy-choice strong{font-size:14px}.privacy-choice small,.consent-box label{font-size:13px;line-height:1.55}.ticket-box small,.ticket-box button{font-size:13px}.result-note{font-size:14px}.track-head small,.current-status small{font-size:12px}.track-meta{font-size:14px}.current-status p{font-size:14px}.timeline-item strong{font-size:15px}.timeline-item p,.timeline-empty{font-size:14px}.timeline-item small{font-size:12px}.list-toolbar span{font-size:14px}.footer-grid p,.footer-grid>div:not(:first-child){font-size:15px;line-height:1.7}.footer-grid>div:not(:first-child)>strong{font-size:16px}.footer-bottom{font-size:13px;line-height:1.6}.map-heading strong{font-size:15px}.map-heading small,.map-coordinate{font-size:13px}.leaflet-control-attribution{font-size:10px!important}

/* Kartu pengaduan dapat dibuka dan halaman detail publik */
.complaint-card-link{display:block;color:var(--ink)}.complaint-card-link .complaint-card{height:100%;transition:transform .2s,box-shadow .2s,border-color .2s}.complaint-card-link:hover{color:var(--ink)}.complaint-card-link:hover .complaint-card{transform:translateY(-4px);border-color:#efb6bb;box-shadow:var(--shadow)}.complaint-card-link:focus-visible{border-radius:18px;outline:3px solid rgba(223,31,45,.25);outline-offset:3px}.complaint-read-more{display:flex;align-items:center;justify-content:space-between;margin-top:18px;padding-top:14px;border-top:1px solid var(--line);color:var(--psi);font-size:14px;font-weight:800}.public-detail-hero{padding:56px 0 42px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,#fff,#fafafa)}.detail-back{display:inline-flex;align-items:center;gap:8px;margin-bottom:30px;color:var(--muted);font-size:14px;font-weight:700}.detail-back:hover{color:var(--psi)}.public-detail-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:28px}.public-detail-heading h1{max-width:720px;margin:0;font-size:42px;font-weight:800;line-height:1.18;letter-spacing:-.045em}.detail-ticket{margin:14px 0 0;color:var(--muted);font-size:14px}.detail-status{flex:none;padding:10px 15px;font-size:14px}.public-detail-section{padding:45px 0 80px;background:var(--surface)}.public-detail-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(260px,.65fr);gap:18px}.public-detail-card,.public-status-card,.public-timeline-card{border:1px solid var(--line);border-radius:20px;background:#fff;box-shadow:0 8px 30px rgba(19,22,28,.05)}.public-detail-card{padding:30px}.public-detail-card h2,.public-status-card h2,.public-timeline-heading h2{font-size:22px;font-weight:800}.public-detail-description{margin:18px 0 26px;color:#444b56;font-size:16px;line-height:1.85}.public-detail-meta{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.public-detail-meta>div{padding:14px;border-radius:13px;background:#f6f7f8}.public-detail-meta small,.public-detail-meta strong{display:block}.public-detail-meta small{color:var(--muted);font-size:12px}.public-detail-meta strong{margin-top:4px;font-size:14px}.public-status-card{padding:28px}.status-icon{width:49px;height:49px;display:grid;place-items:center;margin-bottom:20px;border-radius:14px;color:#fff;background:var(--status);font-size:21px}.public-status-card>small{color:var(--muted);font-size:12px;font-weight:800;letter-spacing:.08em}.public-status-card h2{margin:6px 0 10px}.public-status-card p{margin:0;color:var(--muted);font-size:14px;line-height:1.7}.public-timeline-card{margin-top:18px;padding:30px}.public-timeline-heading{display:flex;align-items:end;justify-content:space-between;gap:20px;padding-bottom:20px;border-bottom:1px solid var(--line)}.public-timeline-heading h2{margin:0}.public-timeline-heading>span{color:var(--muted);font-size:13px}.public-timeline{padding-top:25px}.public-timeline-item{display:grid;grid-template-columns:18px 1fr;gap:15px;padding-bottom:27px}.timeline-marker{width:13px;height:13px;margin-top:5px;border:3px solid #fff;border-radius:50%;background:var(--status);box-shadow:0 0 0 3px color-mix(in srgb,var(--status) 20%,white)}.timeline-item-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}.timeline-item-heading strong{font-size:16px}.timeline-item-heading time,.public-timeline-item small{color:var(--muted);font-size:12px}.public-timeline-item p{margin:7px 0;color:#505762;font-size:15px;line-height:1.75}.public-detail-empty{margin-top:24px}.public-detail-note{display:flex;align-items:flex-start;gap:12px;margin-top:18px;padding:17px;border-radius:14px;color:#315d4c;background:#eaf8f2;font-size:14px}.public-detail-note i{font-size:20px}.public-detail-note strong{display:block}.public-detail-note span{line-height:1.65}
@media(max-width:768px){body{font-size:16px}.public-brand small{font-size:10px}.public-eyebrow{font-size:12px}.footer-grid p,.footer-grid>div:not(:first-child){font-size:15px}.footer-bottom{font-size:13px}.public-detail-heading{align-items:flex-start;flex-direction:column}.public-detail-heading h1{font-size:32px}.public-detail-grid{grid-template-columns:1fr}.public-detail-meta{grid-template-columns:1fr}.public-detail-card,.public-status-card,.public-timeline-card{padding:22px 18px}.public-timeline-heading,.timeline-item-heading{align-items:flex-start;flex-direction:column;gap:7px}}

/* Transparansi penanggung jawab dan koordinasi eksternal. */
.public-handler-card{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-top:18px;padding:25px;border:1px solid var(--line);border-radius:18px;background:#fff}.public-handler-card h2{margin:4px 0 0;font-size:21px}.handler-list{display:flex;flex-wrap:wrap;gap:12px}.handler-list>span{min-width:210px;display:grid;grid-template-columns:auto 1fr;gap:0 10px;padding:13px 15px;border-radius:13px;background:#f7f8fa}.handler-list i{grid-row:1/3;align-self:center;color:var(--psi);font-size:22px}.handler-list small,.handler-list strong{display:block}.handler-list small{color:var(--muted);font-size:12px}.handler-list strong{font-size:14px}.public-referrals{min-width:min(520px,100%)}.public-referrals article{display:flex;gap:12px;padding:13px 0;border-bottom:1px solid #eceef1}.public-referrals article:last-child{border:0}.public-referrals>article>i{color:var(--psi);font-size:21px}.public-referrals strong,.public-referrals small{display:block}.public-referrals p{margin:4px 0;color:#5f6671;font-size:14px}.public-referrals small{color:#828995;font-size:12px}.public-evidence{display:inline-flex;align-items:center;gap:6px;margin:2px 0 7px;font-size:13px;font-weight:800}
@media(max-width:767.98px){.public-handler-card{flex-direction:column;padding:20px}.handler-list,.handler-list>span,.public-referrals{width:100%}}

/* Akun opsional masyarakat. */
.account-section{min-height:650px;padding:70px 0;background:var(--surface)}.account-narrow{max-width:720px}.account-card{overflow:hidden;border:1px solid var(--line);border-radius:24px;background:#fff;box-shadow:var(--shadow)}.account-copy{padding:30px 34px;color:#fff;background:linear-gradient(125deg,#b91320,#df1f2d)}.account-copy .public-eyebrow{color:#fff}.account-copy h1{margin:4px 0 9px;font-size:32px;font-weight:800}.account-copy p{margin:0;color:rgba(255,255,255,.86);font-size:15px}.account-card>form{padding:32px 34px}.account-switch{margin:20px 0 0;color:var(--muted);font-size:14px;text-align:center}.account-dashboard{padding:55px 0 80px;background:var(--surface)}.account-dashboard-head{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:24px}.account-dashboard-head h1{margin:3px 0;font-size:38px;font-weight:800}.account-dashboard-head p{margin:0;color:var(--muted)}.account-actions{display:flex;gap:9px}.account-actions form{margin:0}.citizen-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(310px,.65fr);gap:18px}.account-panel{overflow:hidden;border:1px solid var(--line);border-radius:19px;background:#fff;box-shadow:0 8px 28px rgba(20,23,30,.05)}.account-panel-head{display:flex;align-items:center;justify-content:space-between;padding:20px 22px;border-bottom:1px solid var(--line)}.account-panel-head h2{margin:0;font-size:18px;font-weight:800}.account-panel-head span{color:var(--muted);font-size:13px}.citizen-complaints>a{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:17px 22px;border-bottom:1px solid var(--line);color:var(--ink)}.citizen-complaints>a:hover{background:#fff7f8}.citizen-complaints small,.citizen-complaints strong{display:block}.citizen-complaints small{color:var(--muted);font-size:12px}.citizen-complaints strong{margin-top:3px;font-size:15px}.citizen-notifications article{display:flex;gap:11px;padding:16px 20px;border-bottom:1px solid var(--line)}.citizen-notifications article>i{color:var(--psi)}.citizen-notifications strong,.citizen-notifications small{display:block}.citizen-notifications strong{font-size:14px}.citizen-notifications p{margin:4px 0;color:var(--muted);font-size:13px}.citizen-notifications small{font-size:11px;color:var(--muted)}.citizen-notifications .unread{background:#fff7f8}.public-empty.compact{padding:32px 20px}.citizen-form-notice{display:flex;align-items:flex-start;gap:11px;margin:0 30px 24px;padding:14px;border-radius:13px;color:#28634c;background:#eaf8f2;font-size:13px}.citizen-form-notice.neutral{color:#555d68;background:#f4f5f7}.citizen-form-notice i{font-size:19px}.citizen-form-notice strong{display:block}
@media(max-width:991.98px){.citizen-grid{grid-template-columns:1fr}}@media(max-width:767.98px){.account-section{padding:35px 0}.account-copy,.account-card>form{padding:25px 20px}.account-copy h1{font-size:27px}.account-dashboard-head{align-items:flex-start;flex-direction:column}.account-actions{width:100%;flex-direction:column}.account-actions .btn,.account-actions form{width:100%}.citizen-complaints>a{align-items:flex-start;flex-direction:column}.citizen-form-notice{margin-inline:18px}}
.public-detail-media{padding:1.25rem 0;background:#fff}.public-report-photo{display:grid;gap:.55rem;color:var(--psi);font-weight:800;text-decoration:none}.public-report-photo img{width:min(100%,620px);max-height:380px;object-fit:cover;border:1px solid var(--line);border-radius:20px;box-shadow:0 12px 30px rgba(17,24,39,.08)}.public-share-bar{padding:.85rem 0;background:#fff;border-bottom:1px solid var(--line)}.public-share-bar .container{display:flex;align-items:center;justify-content:space-between;gap:1rem}.public-share-bar .container>div{display:flex;flex-wrap:wrap;gap:.55rem}.public-share-bar a,.public-share-bar button{padding:.55rem .8rem;border:1px solid var(--line);border-radius:999px;color:#30343a;background:#fff;text-decoration:none;font:inherit;font-size:13px;font-weight:750;cursor:pointer}.public-share-bar a:hover,.public-share-bar button:hover{border-color:var(--psi);color:var(--psi)}@media(max-width:767.98px){.public-share-bar .container{align-items:flex-start;flex-direction:column}.public-detail-media{padding:1rem 0}.public-report-photo img{max-height:300px;border-radius:14px}}

/* Daftar pengaduan ringkas: konten di kiri, metadata dan aksi dalam satu garis di kanan. */
.public-complaint-list{overflow:hidden;border:1px solid var(--line);border-radius:18px;background:#fff;box-shadow:0 8px 28px rgba(20,23,30,.04)}
.public-complaint-row{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:32px;padding:20px 22px;border-bottom:1px solid var(--line)}
.public-complaint-row:last-child{border-bottom:0}
.public-complaint-main{min-width:0}
.public-complaint-row h3{margin:8px 0 4px;font-size:17px;font-weight:800}
.public-complaint-row p{display:-webkit-box;overflow:hidden;margin:0 0 9px;color:var(--muted);font-size:14px;line-height:1.55;-webkit-box-orient:vertical;-webkit-line-clamp:2}
.complaint-location{display:inline-flex;align-items:center;gap:3px;color:#6c737e;font-size:13px;font-weight:700}
.public-complaint-aside{display:flex;align-items:center;justify-content:flex-end;gap:12px;white-space:nowrap}
.public-complaint-aside time{color:#9298a1;font-size:13px}
.public-complaint-aside .status-pill{min-width:94px;justify-content:center}
.complaint-detail-button{min-width:126px;display:inline-flex;align-items:center;justify-content:center;gap:5px;flex:none;padding:9px 13px;border:1px solid #efc6ca;border-radius:10px;color:var(--psi);background:#fff7f8;font-weight:800}
.complaint-detail-button:hover{border-color:var(--psi);color:#fff;background:var(--psi)}
.track-handlers{margin:24px 0;padding:20px;border:1px solid var(--line);border-radius:15px;background:#fafafa}.track-handlers h3{margin:0 0 13px;font-size:16px}.track-handlers>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.track-handlers span{display:grid;grid-template-columns:auto 1fr;gap:0 10px;padding:12px;border-radius:11px;background:#fff}.track-handlers span>i{grid-row:1/3;align-self:center;color:var(--psi);font-size:20px}.track-handlers small,.track-handlers strong{display:block}.track-handlers small{color:var(--muted);font-size:12px}.track-handlers strong{font-size:13px}.timeline-actor{display:block;margin-top:5px;color:#535b66;font-size:13px}.timeline-photo,.track-evidence-photo{display:inline-grid;gap:7px;margin:8px 0;color:var(--psi);font-size:13px;font-weight:800;text-decoration:none}.timeline-photo img{width:min(100%,420px);max-height:260px;object-fit:cover;border:1px solid var(--line);border-radius:13px}.track-evidence-photo img{width:min(100%,520px);max-height:300px;object-fit:cover;border:1px solid var(--line);border-radius:15px}
@media(max-width:991.98px){.public-complaint-row{grid-template-columns:1fr;gap:14px}.public-complaint-aside{justify-content:flex-start}.complaint-detail-button{margin-left:auto}}
@media(max-width:767.98px){.public-complaint-row{gap:13px;padding:17px}.public-complaint-aside{display:grid;grid-template-columns:1fr auto;width:100%;white-space:normal}.public-complaint-aside .status-pill{justify-self:end}.complaint-detail-button{grid-column:1/-1;width:100%;margin:0;text-align:center}.track-handlers>div{grid-template-columns:1fr}}